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    Quality Policy of Helpdesk


            To facilitate the stakeholders, approaching KSPCB for various consents and authorizations pertaining to the Regional Offices at Bangalore , KSPCB has started  a HELPDESK from June 2004 and is located at #49, "Parisara Bhavana", Ground Floor, Church Street, Bangalore-01. There will be two counters of the Helpdesk, each headed by an Assistant Environmental Officer (AEO), who will receive applications for consents and authorizations, scrutinize and  acknowledge the receipt of such applications along with the details of DD enclosed and indicate the date on which the applicant can collect the consent across the same counter or as per the choice of the applicant, the consent will be posted to the mailing address furnished by the applicant. The HELPDESK will receive the applications by post too.

The applications can be posted to  

“Helpdesk, Karnataka State Pollution Control Board, #49, "Parisara Bhavana", Ground Floor, Church Street, Bangalore- 560001”

Phone: 080-25589114

Acknowledgement in case of applications received by post will be sent by post. Applicants should enclose a self addressed envelope for this purpose.

 The HELPDESK functions on all working days from 10.30am to 4.30pm with a lunch break from 1.00pm  to 2.30pm.The main purpose of setting up the Helpdesk is to facilitate immediate scrutiny of the applications so that shortcomings if any as per the checklist can be intimated immediately thereby reducing the time taken for scrutiny enormously. Consequently applications can be processed well within the time limit we have resolved and the date on which the consent order/ authorisation can be collected is indicated at the time of filing in the application.


IS/ISO 9001: 2000 Certificate for Help Desk of KSPCB